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Remote Support Services
>Phone Support
>Zoom Prices $35 hour, no minimum charge, only pay for what you use! And I'm STILL better looking than a plumber! I have available, the use of various Remote Support software, some that install and some that don't...some that will let me see your PC, phone or tablet without being able to control it, and others that give me control to fix it myself (always with the option that you can close the session at any time). AND, you can always see what it is that I'm doing, and of course I will explain what I'm doing at every step of the way. PLEASE be very mindful of remote support...only let someone that you trust implicitly to have access to your computer via this medium. There is also a number of other options for when it really does need 'eyes on' and these vary depending on what devices and apps you have available at your end. Then you can show me what the problem is. This is far superior to you trying to describe the screen to me. Never has the phrase 'a picture paints a thousand words' been more applicable. Often, just seeing something is enough for me to know what to do.
Setup/Repair/Customise
Sometimes I can fix things over the phone but often I don’t get enough information to understand the problem. It may look like a problem with your email but in fact be an issue with your internet connection.
It really helps to know what operating system you’re using, what program you’re using, and an error number if possible but most importantly that you tell me EXACTLY what happens when the error or problem occurs. It would really help if you could Printscreen the error. See here for how to do this.
My questions may not make much sense to you, but correct and concise answers will help diagnose your problem and if you follow my instructions (precisely!) I may be able to get you up and running without you needing to pay for a callout.
Tutoring
Windows 95, 98, ME, XP, Vista, Windows 7, Windows 8, Android, Apple iOS, Google Play (Android Market) Microsoft Office 2003, 2007 & 2010- Word, Excel, Powerpoint, Frontpage, Outlook, Publisher Microsoft Works Email - Outlook Express/Thunderbird/Opera/Windows Mail/Windows Live Mail/Gmail Internet Browsers - Internet Explorer/Mozilla Firefox/Google Chrome/Avant Browser Antivirus/Antispyware Pre-purchase advice for Desktop PC or Laptop Trademe Surfing the ‘net’ (e.g. how to get onto the internet and look at websites) How to email (including sending attachments, add sound & pictures) How to ‘rip’ a CD (i.e. put music onto your computer) How to burn a CD/DVD How to Backup How to scan a document or photo on a multifunction printer Webmail File/folder organization File associations and many more
I also type at 80 words per minute (yep, that IS fast!)
Peripherals ALSO IPADS, TABLETS & SMARTPHONES Wireless modems Digital Cameras Video & Camcorders Printers Multifunction & Photo Printers Digital Drawing Tablet UPS Scanners Pendrives/USBDrives MP3 Players Digital Capture Tablet Hard Drive Enclosures Memory Cards (MMC, SD, Multimedia, XP, Memory Stick Pro) External Storage Drives External Capture Box Cordless Headphones USB Mouse
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The Net Ten Commandments - 3.) Thou shalt not forget to update thy Antivirus. nor shalt
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setup email, dialup, broadband, WiFi
